Terms of Service
Last updated: February 2025. Effective for users in Italy, the European Union, and worldwide.
1. Introduction and scope
These Terms of Service (“Terms”) govern your use of the Vectra24 platform and related services (“Service”) operated by Vectra24 (or the entity you contract with as stated at sign-up or in your account). The Service is provided from Italy and is offered to users in Italy, across the European Union, and worldwide. By creating an account or using the Service, you agree to these Terms. If you are acting on behalf of a company or organisation, you represent that you have authority to bind that entity.
2. Description of the Service
Vectra24 provides a software platform that lets you create and run teams of AI agents (including a “Director” agent and specialist agents such as researchers, writers, and analysts). You can interact with your team via our web dashboard and, where enabled, through third-party messaging channels (e.g. Telegram, WhatsApp). Usage of the Service may be metered (e.g. by token consumption) and subject to the subscription plan you choose. We may update features, pricing, and limits in line with these Terms and applicable law.
3. Account and eligibility
You must provide accurate information when registering and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. You must be at least 16 years old (or the higher age required in your country for consent to data processing) to use the Service. If you are in the European Economic Area, you must be at least 16, or have parental consent as required by local law.
4. Acceptable use
You agree to use the Service only for lawful purposes and in accordance with these Terms and applicable laws in your jurisdiction. You must not: use the Service to generate or distribute illegal, harmful, misleading, or infringing content; attempt to gain unauthorised access to our or others’ systems or data; abuse or overload our infrastructure; resell or sublicense access in a way that contradicts your plan; or use the Service in any manner that could harm us, other users, or third parties. We may suspend or terminate access if we reasonably believe you have breached these Terms or applicable law.
5. Subscriptions, billing, and token usage
Our billing model is based on token usage: we meter consumption of AI tokens (input and output) and apply the limits and pricing of your chosen plan. Subscription plans, pricing, and included token allowances are described on our website and at the time of purchase. Fees are billed in advance according to your billing cycle. Usage beyond your plan limits may be restricted or charged as set out in your plan or our pricing page. You are responsible for applicable taxes (e.g. VAT in the EU). Refund and cancellation terms are as stated at checkout and in your plan; where you are a consumer in the EU, your statutory withdrawal and refund rights remain unaffected. We may change prices or plan features with reasonable notice; continued use after changes constitutes acceptance unless otherwise required by law.
6. Your content and data
You retain ownership of the content and data you submit to the Service (“Your Content”). You grant us the rights necessary to operate the Service (e.g. to process, store, and transmit Your Content in connection with providing the AI team and related features). We do not use Your Content to train general-purpose models for third parties. Our handling of personal data is set out in our Privacy Policy.
7. Intellectual property
We (or our licensors) own all rights in the Service, including software, design, and branding. We grant you a limited, revocable, non-exclusive licence to use the Service for your internal purposes in accordance with these Terms. You may not copy, modify, reverse engineer, or create derivative works of our technology except as expressly permitted by law.
8. Disclaimers
The Service is provided “as is”. We do not guarantee uninterrupted or error-free operation, or that outputs generated by the AI agents will be accurate, complete, or suitable for your use. You are responsible for reviewing and validating outputs before relying on them. To the fullest extent permitted by applicable law, we disclaim all warranties (express or implied) except those that cannot be excluded by law. In the EU, nothing in these Terms affects your statutory rights as a consumer.
9. Limitation of liability
To the maximum extent permitted by applicable law, our total liability for any claims arising from or related to the Service shall not exceed the fees you paid to us in the twelve (12) months before the event giving rise to liability. We are not liable for indirect, consequential, special, or punitive damages, or for loss of data, revenue, or profits. These limits apply even if we have been advised of the possibility of such damages. In jurisdictions where such limitations are not permitted (e.g. for death or personal injury caused by our negligence, or for fraud), our liability remains unlimited to that extent. For consumers in the European Union, we do not exclude or limit liability for breach of mandatory statutory rights.
10. Termination
You may close your account at any time via your account or dashboard settings. We may suspend or terminate your access if you breach these Terms, for non-payment, or to protect the Service or others. Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including liability limits, indemnity, and dispute resolution) will survive termination.
11. Governing law and jurisdiction
These Terms are governed by the laws of Italy. For users in the European Union, nothing in these Terms deprives you of the protection of mandatory consumer law in your country of residence. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Italy, except where EU law requires otherwise (e.g. you may bring proceedings in your place of residence as a consumer). For users outside the EU, you agree to the jurisdiction of the courts of Italy for the resolution of disputes, to the extent permitted by your local law.
12. Changes to the Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last updated” date, or by email or in-app notice where appropriate. Continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree, you must stop using the Service and may close your account. For substantial changes affecting consumers in the EU, we will give reasonable notice and, where required by law, allow you to terminate without penalty.
13. General
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce a right does not waive that right. These Terms, together with our Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
14. Contact
For questions about these Terms, or for legal or compliance notices, please contact us at the address or email indicated on our website or in your account. If you are in the EU, you may also be entitled to use the European Commission’s Online Dispute Resolution platform for consumer disputes.